A clear and transparent overview of how Prodg delivers software that is crafted with precision, collaboration, and trust.

This FAQ was created to help clients understand how Prodg works, what to expect at each stage of the collaboration, and how we maintain clarity, transparency, and reliability throughout the entire process.
Our goal is simple: to make every project predictable, structured, and easy to follow — from the first conversation to delivery and long-term support.

Frequently Asked Questions

1. How long does a typical Prodg project take?

Most projects at Prodg fall into two general timelines.
Smaller, well-defined projects usually take 3 to 4 weeks.
More complete or multi-feature solutions generally require 8 to 12 weeks, depending on scope, integrations, and the level of customization needed.
Larger builds scale proportionally based on complexity and long-term requirements.

2. How are revisions and changes handled during development?

During the Onboarding Phase, we define all key deliverables, success metrics, and the functional boundaries of the project.
This preparation ensures alignment before development begins.

Throughout the build, clients may request small, low-impact adjustments, provided these do not compromise the technical roadmap or agreed-upon timeline.
Changes that introduce new scope are always discussed separately, estimated clearly, and added only with the client’s approval.

3. What level of involvement is expected from the client?

The client plays a critical role at the start of the collaboration.
In the Onboarding Phase, we require clear explanations, detailed forms, and open communication to ensure we fully understand the product vision.

Once development begins, the client transitions into a passive supervisory role, receiving structured progress updates and preview links.
In the Delivery and Offboarding Phase, involvement is limited to receiving credentials, reviewing documentation, and preparing for maintenance or continued development.

4. What happens if the project requires features that were not part of the original plan?

Additional features can always be added through a clear, structured process.
We evaluate the new requirements, provide an updated estimate, reassess the roadmap, and define how the added work affects timeline and cost.
All changes are fully transparent and aligned with the client before implementation.

5. What type of support do you offer after the project is delivered?

Prodg offers ongoing maintenance, updates, and long-term expansion for all projects.
Clients can request improvements, new features, integrations, security updates, and performance optimizations at any time.
Support remains available indefinitely, ensuring the solution continues to grow and evolve as needed.

6. How do you communicate project progress?

Clients receive updates through two channels:

The Project Dashboard, a private web page that outlines milestones, status, and deliverables.

A dedicated communication channel (Slack, Discord, WhatsApp, or similar) where updates, questions, and decisions are shared openly.

This dual structure ensures transparency and real-time visibility throughout development.

7. What are the payment methods and terms?

Prodg works with upfront payments only, since every project requires immediate allocation of specialized talent and resources.
For small projects, payments are typically divided into:
• an initial payment to begin the work
• a final payment at delivery

Larger projects may follow a milestone-based structure or, when appropriate, a retainer model for ongoing development cycles.

8. How is intellectual property handled?

All intellectual property rights are transferred to the client upon full payment of the project.
The client owns the final product, including code, designs, documentation, and deliverables, unless otherwise specified in writing.

9. What tools or methodologies does Prodg use to manage projects?

Prodg applies a structured, modern methodology that combines elements of:
• Agile development for flexibility and iteration
• Clear milestone planning for predictability
• Transparent dashboards for visibility
• Version control with Git and modern CI/CD pipelines
• Collaborative communication tools (Slack, Discord, Notion, email, etc.)

This ecosystem allows Prodg to maintain clarity, speed, and reliability in every project.

10. Do you provide documentation or training after the project is completed?

Yes. Each project includes:
• Complete documentation for features, architecture, or workflows
• Credentials and access handover
• Optional training sessions for the client’s internal team
• Recorded walkthrough videos when requested

The goal is to ensure clients can operate their systems confidently.

11. Do you offer any guarantees or satisfaction policies?

While software development cannot rely on one-size-fits-all guarantees, Prodg adheres to three principles that protect the client:

Clarity of deliverables by contract, defined before development begins.

Transparent progress tracking, aligned with expectations at every stage.

Post-delivery support, ensuring issues are addressed responsibly and promptly.

This structure reduces uncertainty and ensures a predictable, high-quality outcome.

12. How is client feedback managed during development?

Client feedback is welcomed throughout the process.
The client’s responsibility is to review updates, dashboards, and preview links promptly, so adjustments can be made without disrupting the overall timeline.
Feedback must remain aligned with previously defined deliverables to avoid unnecessary project drift.

13. What type of technical support is offered once the product is live?

Prodg provides:
• Troubleshooting
• Performance analysis
• Bug fixes
• Infrastructure support
• Feature enhancements
• Ongoing optimizations

This can be done on a per-request basis or through long-term maintenance agreements.

14. What is the process for requesting new features after the project has ended?

The process mirrors the beginning of a new project.
We schedule a Discovery Call, document the requirements, estimate the scope, and define the updated roadmap.
All new work is handled with the same clarity and structure as the original build.

15. How does Prodg ensure that the final product matches the client’s vision?

Every project begins with defined deliverables, written agreements, and clear success criteria.
We validate requirements through forms, discussions, video calls, and recorded meetings for full clarity.
Throughout development, the client supervises progress asynchronously through the dashboard and update channels, ensuring alignment at every milestone.

16. What makes Prodg different from other software development companies?

Prodg focuses on:
• Clarity of process, removing friction at every step
• Transparency, through dashboards and structured communication
• Global-grade technical quality, supported by modern tools
• Agile, distributed talent, selected for specialization and efficiency
• A philosophy rooted in precision, collaboration, and trust

The result is a development experience that is predictable, organized, and human.

17. What happens if a key team member becomes unavailable during the project?

Prodg uses a project management structure that prevents disruption.
All work is documented, all decisions are archived, and responsibilities can be reassigned to another specialist without affecting the project’s continuity.
Transitions are seamless and handled internally.

18. How is the project team structured?

The team is defined based on needs and may include specialists in front-end engineering, back-end engineering, UX design, smart contract development, or DevOps.
Team members join only for the specific duration and tasks required, ensuring efficiency and cost-effectiveness.
Talent may be distributed across multiple regions but operates as a unified group.

19. What level of customization do Prodg solutions offer?

Customization is the core of Prodg’s work.
Every solution is built from scratch to match the client’s industry, vision, and operational requirements.
Prodg adapts to the degree of customization needed, from subtle refinements to large-scale, fully bespoke systems.

20. How often are progress meetings held?

Standard projects include a weekly meeting.
Clients may request additional meetings when needed.
For clients preferring asynchronous communication, Prodg provides concise video summaries and dashboard updates covering each milestone.

21. How do you integrate with existing systems or infrastructure?

Prodg specializes in system integrations, including:
• APIs
• CRMs
• Payment gateways
• Authentication providers
• Databases
• Cloud services
• Legacy or internal tools

The exact integration strategy depends on the client’s environment and goals.
Prodg evaluates feasibility, defines the method, and incorporates the integration into the development plan.

22. What is the process to start a new project with Prodg?

Beginning a new project is simple.
Clients only need to reach out through the website’s contact form, share the basic idea or challenge, and schedule a short introduction call.
From there, Prodg guides the client through onboarding, planning, and the definition of clear deliverables that structure the entire collaboration.